Troubleshooting for recent Goldie issues

Modified on Fri, 13 Jan 2023 at 08:34 PM

Appointfix recently rebranded to Goldie, and with that transition your app will automatically change to appear as Goldie on your device. Some users have experienced challenges



If you are experiencing issues with missing appointments or syncing between different devices, you may need to update the app to ensure you have the latest version on all of your devices. To do so, take these two steps:


  1. Fully delete the Goldie (Appointfix) app from your device. This may sound scary, but won't impact your appointments, clients, or other information - which are all stored on our secure servers. Follow along with the video attached to the bottom of this article (click on it to download and view) to ensure you properly delete the app and its data.


  2. Re-install Goldie (Appointfix) from the app store. Open the App Store on your device and search for "Goldie (Appointfix)". When you've properly deleted the app and are ready to download the newest version, you'll see the following cloud and arrow symbol next to the Goldie app icon:



After reinstalling Goldie, you can log back in using your usual method. Once you have logged in, be sure to let Goldie sync for a few minutes to re-download all of your appointments and clients from our servers. You'll get notified that Goldie is syncing your calendar - so be sure to let the sync finish before closing the app or moving to another screen on your device.



If you're still experiencing any issues after taking these steps, please email us at support@heygoldie.com.

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