Why did I receive an error message when charging my customer?

Modified on Mon, 14 Nov 2022 at 04:19 PM

In offering payment processing to our users, Goldie is committed to protecting both our users and their clients (consumers) from fraudulent activity. One way we do this is by monitoring all transactions on our platform.


Goldie subscribers located in the U.S., U.K., and Canada who received an error message saying that they were unable to charge their customer should contact our customer support team. We’ll work with you to resolve the issue as quickly as possible.


For Goldie subscribers located in all other countries (besides the U.S., U.K., and Canada), contact Stripe’s support team if you encounter challenges charging your customer. To do so, visit https://support.stripe.com/ and log in with your Stripe account information.


Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.

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