Why are the mass messages not sent from your message system?

Modified on Mon, 14 Nov 2022 at 04:09 PM

There are various regulations that limit how mass text/SMS messages can be sent to consumers, and we have updated our mass messaging feature to ensure that your business and Goldie comply with these regulations (as well as carrier network policies). 


As a result, we’ve updated our mass messaging system to have the messages come from your mobile device and phone number, rather than Goldie's system (which can still be used by Pro and Team plan subscribers for reminders, follow-ups, or other messages associated with appointments).


Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.

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