Can I send a mass/bulk message to all my clients?

Modified on Mon, 14 Nov 2022 at 04:08 PM

Subscribers to Goldie's Pro and Team plans can easily send mass messages to multiple clients at once. This enables them to communicate more efficiently with many clients, such as providing updates on availability or sharing promotions. To send a mass message, simply follow these steps:


  1. Open Goldie (and ensure you are logged into your account)
  2. Go to Menu (☰) → Marketing → Mass message
  3. Tap on each of the following details to edit the message before you send
    1. Message — to enter the contents you’d like to send
    2. Recipients — select the audience you’d like from the following list:
      1. All clients
      2. Clients who had an appointment in the past [period of time you select] (with options for the number of days, weeks, months or years)
      3. Clients who have an appointment scheduled in the next [period of time you select]
      4. Clients who you haven’t seen in the last [period of time you select] and who do not currently have a future appointment scheduled
    3. Group size — some mobile carriers have a limit to how many recipients can receive a single text message, so the group size is used to ‘batch’ your messages into sub-groups that you’ll send the message to
  4. Tap “Send now” once you’ve finished editing the message
    1. For messages not being sent through Goldie’s automated message delivery system (only available to Ultimate and Staff subscribers), you’ll then need to tap “Send” for the multiple messages that pop up from your device’s native text/SMS system


Note: If the message does not send successfully, try reducing your group size (you may be exceeding your carrier’s limit).


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