I’m using a tablet, and the messages are not getting sent

Modified on Mon, 14 Nov 2022 at 02:34 PM

For users on Goldie's Starter plan, messages are sent via their phone number, using the mobile plan provided by their carrier. Any tablet that doesn’t have a phone number that supports text/SMS messaging via a mobile carrier plan won’t be able to send messages to clients about their appointments.


To work around this, you can do one of the following:


  • Change your message settings so that another device on your Goldie account that has text/SMS capabilities sends the messages (learn how in this article)
  • Upgrade to a Goldie Pro or Team subscription, which uses Goldie's automated system to send messages (and, as a result, allows you to send messages to clients from any internet-connected device). Learn more about Goldie Pro/Team plans here.


Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.

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