Why did I run out of text/SMS messages on with my Goldie subscription?

Modified on Tue, 22 Nov 2022 at 04:54 PM

Goldie Pro subscribers receive 500 messages per month by default (in the US/UK/Canada; 200 in other countries), and they can purchase additional messages as needed (see this article to learn how). Using all the messages included in your subscription can be a good thing (more clients means you’re growing your business!), but if you’re concerned about how many messages you’re using, consider taking a look at the following aspects of your account:


  • The length of your message templates — every single message you send via Goldie's system can contain up to 160 characters. If your template contains more than 160 characters, it will count as two messages each time that template is sent. (It’s also important to note that emojis and other non-Latin alphabet symbols count as 2 characters.)
  • The number of messages you send per appointment — it’s possible to add multiple messages to each appointment (e.g., two reminders at different times, a follow-up thank you note, etc.). While it’s important to communicate key information about appointments to your customers, be careful not to send unnecessary messages — too many can also impact your customer’s experience.
  • The quantity of marketing/update messages you send — for businesses with hundreds or thousands of contacts, sending them all automated messages about last-minute openings or promotions can use up a lot of messages. Targeting your marketing messages can make them much more efficient.


You can easily check your message usage in Goldie anytime by going to Menu (☰) → Settings → Account and scrolling to view the “Current monthly usage” data.

To see how to purchase more messages, check out this article.


Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.

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