How do I reset my password?

You can easily reset the password to your Goldie account by taking the following steps:

  1. Open the Goldie app and tap “Continue with email”
  2. Enter your email address and tap “Continue”
  3. Tap “Forgot your password?” (under the “Sign in” button)
  4. Tap “Reset password” (your email address will automatically be prefilled for where to send the password reset email)
  5. You will receive an email from Goldie with a link to reset the password.
    1. Note: The link can only be used once, and is only available for 24 hours.
  6. Open the link from the email and enter a new password. Then re-enter it to confirm (the system will require that they match)
  7. Tap “Change Password,” and your account credentials will be updated. You’re good to go!
  8. You can now re-open the app, click “Continue with email,” and log into your account with your email address and new password
    1. If you use Goldie across multiple devices, you’ll need to log in using the new password on each device

Keeping your account secure is important. If you believe there has been unauthorized activity on your Goldie account, please contact our support team immediately. 

Still can’t find what you’re looking for? Return to the Help Center homepage to search for additional articles or reach out to us - we’re always here to help.

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