How do I create a new Goldie account?
How do I reset my password?
How do I change my profile details?
How do I change my password from within the Goldie app?
What happens if I change my phone? Will I still have access to my appointments?
How do I delete my Goldie account?
How do I change Regional settings? (Country, Time zone, Currency, Language)
How do I export my Goldie data?
How do I change business information?
I got logged out of Goldie (Appointfix) and can't access my account. How do I log back in?
How do I change the calendar view?
How do I set my working days and hours?
Can I add personal events or block off time on the calendar?
Can I adjust the length of the time slots on my calendar?
How do I sync Goldie with my Google Calendar?
Can I sync Goldie with my iPhone calendar?
Can I view events from other calendars on my phone in Goldie?
Can I turn a Google/Apple event into a Goldie appointment?
Can I view just my working hours on my calendar?
How do I set the first day of the week?
How do I activate dark mode?
What is the action card, and how do I use it?
How do I create an appointment?
How do I make an appointment recurring?
Can I book two or more appointments for the same time slot?
Can I edit the start and end time of an appointment?
Can I reschedule an appointment for another day?
Can I add multiple clients to an appointment?
How do I delete an appointment?
How can I send my location to my clients?
How do I customize my message template?
Can I set other message reminders for an appointment?
How can I disable adding an automated message by default to the appointments I set?
Can I change the date/time, language, and format of my messages?
Do I get charged extra for reminders?
How do messages work on the Starter (free) plan?
How do I change the sending device?
How do messages work on Goldie Pro and Team plans?
Why did I run out of text/SMS messages on with my Goldie subscription?
I’m using a tablet, and the messages are not getting sent
Why do you ask my clients for consent?
My client unsubscribed from the messages by mistake; how to resubscribe?
How do I edit my business details?
How can I manually approve or reject appointments my customers book online?
Can I make available for booking only the time slots that are before or after an existing appointment?
How do I set when clients can book or cancel an appointment?
What happens when someone books an appointment if I choose to accept booking requests manually?
How do I turn off online booking?
How do I configure my booking link and send it to clients?
How do I choose how time slots are offered to clients online?
How can a client cancel or reschedule an appointment?
How can I integrate the booking link to my website?
What resolution is required for my Business Logo and Background images?
Connecting a Book Now button on your Facebook page to Goldie's online booking
How do I integrate my Online Booking link with Instagram’s Book button?
Plans and Billing
How does the “Team management” option work?
What roles are available in the “Team Management” option?
What happens if I delete a staff member?
How do I set up my staff members to be bookable online?
How can I edit the staff member’s profile?
How do I add a staff member?
How do I change the staff’s permissions?
How many SMS messages will I have available each month? What about my staff members?
How do I change my Team subscription to have fewer staff members?
What happens if I cancel my Goldie Team subscription? Will I lose appointments or my staff members?
How do I assign a staff member when creating an appointment?
Do I get notified about what my staff is doing?
Will clients be able to select a staff member when booking online?
Can I see financial reports for my staff members?
How do I set up Payments?
How do I set a deposit policy/requirement?
How do I add payment terms/policies for my clients to see?
How do I turn off payment processing?
How do I take payments from a client?
How do I refund a payment to my client?
How do I change the appointment status?
How does Goldie process payments for declined or not yet accepted appointments?
Can my staff members access the Payment feature?
Are there any transaction fees?
How can I enable/disable tipping?
What payment methods can I accept from my clients?
How do I transfer (payout) funds from Stripe to my bank account?
How long does it take for Goldie to pay out my funds?
Why can’t I transfer funds to my bank account?
Why did I receive an error message when charging my customer?
Can I pass transaction fees onto my clients?
Why does my account show a negative balance?
Why was my customer’s payment attempt rejected? (payment blocked)
How do I contest a chargeback (disputed transaction)?
How to take contactless payments with your device